Hosting Jump

General terms and conditions for the "SSL Certificates" service

Provide information on purchasing and installing certificates for encryption and protection of user data in online communication.



1. SUBJECT AND APPLICATION OF THE GENERAL TERMS

1.1. These General Terms and Conditions are intended to regulate the relations between “Jump.BG“ Ltd., hereinafter referred to as “Supplier“, and Customers, regarding the provision of the service under issuance of SSL certificates, hereinafter referred to as “Service“.

1.2. These General Terms and Conditions are binding for the Supplier and the Customer, have an unlimited term and continue their operation while the Provider provides services to the Client based on a Request made through the form for a request on the Supplier's website.

 

2. PROVIDER DATA

2.1. Information according to the Electronic Commerce Act and the Consumer Protection Act:

  • Name: “Jump.BG“ Ltd
  • Headquarters and management address: Sofia, Vazrazhdane district, 70 Tsaribrodska St., 4th floor
  • Address of exercise of the activity and address for submitting complaints by users: city of Sofia, district Vazrazhdane, 70 Tsaribrodska St., fl. 4
  • E-mail for correspondence: office@jump.bg
  • Tel.: 02 448 4023
  • Entry in public registers: EIK 201416377
  • Supervisory authorities:
    • Personal Data Protection Commission
      • Address: city of Sofia, “Prof. Tsvetan Lazarov” No. 2,
      • Tel.: (02) 940 20 46
      • Fax: (02) 940 36 40
      • E-mail: kzld@government.bg, kzld@cpdp.bg
      • Website: www.cpdp.bg
    • Commission for Consumer Protection
      • Address: 1000 Sofia, "Slaveikov" square #4A, floors 3, 4 and 6
      • Tel.: 02 / 980 25 24
      • Fax: 02 / 988 42 18
      • Hotline: 0700 111 22
      • Website: www.kzp.bg

 

3. CHARACTERISTICS OF THE SERVICE

3.1. The Supplier undertakes to provide the Customer with a way to send a request for the issuance of Client's SSL Certificates, for which service the Client pays a fee to the Provider.

3.2. The service of issuing SSL Certificates includes the following:

  • Providing a payment method for the digital certificate;
  • Provide an interface for generating a request to issue a digital certificate.

 

4. PROVISION OF THE SERVICE

4.1. (1) The Service is provided by the Provider to the Customer based on a Request submitted through the website of the Supplier.

4.2. The procedure for requesting the issuance of an SSL Certificate goes through the following steps:

  1. The Client requests the Provider to issue the certificate of his choice. The customer can submit request for the issuance of a certificate only by the Issuer expressly indicated on the Provider's website. When specific Issuer provides the possibility to issue more than one type of certificate, the Client should choose specific type of certificate of the relevant Issuer.

  2. In the request, the Client should specify all the parameters that the chosen certificate must have.

  3. The Supplier provides the Customer with the opportunity to fill in the information that he identifies and which will be used to issue the SSL Certificate.

4.3. By marking your data and upon finalizing the Request or agreeing to the general conditions, The customer declares that he is familiar with the specific general terms and conditions and undertakes to unconditionally comply with them.

4.4. The Provider sends the digital certificate issuer the data entered by the Customer and which data will serve to issue the SSL Certificate.

4.5. After the Provider has provided the Customer's data to the SSL Certificate Issuer, the Customer independently performs all necessary steps and instructions of the Issuer for the issuance of the SSL Certificate.

4.6. The service is provided after payment by the Customer of the price indicated on the Provider's website according to the SSL Certificate and the period for its issuance.

 

5. TERM OF SERVICE

5.1. The service is provided until the issuance of the SSL Certificate by the Issuer chosen by the Client for the period chosen by the Client.

5.2. The service contract is considered to be fulfilled with the issuance of the SSL Certificate chosen by the Client from the relevant Publisher.

 

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The Customer undertakes to always provide the Provider and the Issuer with the SSL Certificate reliable and up-to-date information necessary for the issuance of the SSL Certificate.

6.2. In case it is necessary to provide documents for the issuance of the digital certificate, to verify circumstances or perform actions required by the SSL Certificate Issuer, the Client shall undertakes to carry them out independently in accordance with the instructions of the Publisher.

6.3. The parties agree that the Supplier shall have no obligations to the Customer after acceptance and sending the data for issuing the SSL Certificate to the SSL Certificate Issuer and paying the price for issuing the relevant certificate to the Issuer on behalf of the Client.

6.4. (1) The customer undertakes, before accepting these general terms and conditions, to familiarize himself in detail with the general conditions of the SSL Certificate Issuer chosen by the Client.

(2) The customer agrees to the general conditions and other requirements of the SSL Certificate Issuer and obliges unconditionally to comply with them.

6.5. At any time before, during or after provision of the Service, the Provider has the right to requires the Customer to identify himself and certify the credibility of each of the announced during the request circumstances and data.

 

7. PRICE AND PAYMENT TERMS

7.1. The price of the Service is determined by the Provider on its website.

7.2. (1) The Customer owes the Provider a price for the service according to the Issuer chosen by him certificates and type of SSL Certificate.

(2) Information about the different Issuers and types of SSL Certificates is available on the following internet page:

(3) The price under para. 1 includes the price of the SSL Certificate, which the Provider will pay to The issuer of the SSL Certificate.

7.3. (1) The customer pays the price of the service in the manner chosen by him at the time of submission of the request.

(2) Payment may be made in one of the following ways:

  1. Bank transfer to the following bank account of the Supplier:

    IBAN: BG11UNCR70001522984844

    BIC: UNCRBGSF

    At the bank: Unicredit Bulbank

  2. Through the eRay system - in accordance with the conditions for making payments via ePay, available at www.epay.bg. The payment process is in progress entirely in the ePay system and subject to their general terms and conditions. After completing the payment process, the ePay system automatically redirects you back to the Platform.

  3. Through the PayPal system - in accordance with the conditions for making payments through PayPal, available at www.paypal.com. The payment process done entirely in the PayPal system and subject to their general terms and conditions. After completion of the process under payment, the PayPal system automatically redirects you back to the Platform.

  4. Payment via POS terminal BORICA – by choosing this payment method, you will be automatically redirected to a BORICA-BANKSSERVIZ server, where your identification takes place. On payment screen you should enter your card details and a secret identification code, then authorizes the card payment. Upon successful payment, BORICA-BANKSSERVIZ returns a response to the successful payment transaction and your access to the Subscriber Service is activated. In case of unsuccessful payment, BORICA-BANKSSERVIZ returns response for failed transaction.

  5. Via EasyPay - according to the conditions for making payments via EasyPay, available at www.easypay.bg. The payment process done entirely at the cash desk in the EasyPay offices and subject to their general terms and conditions.

(3) When making a bank payment by the Customer, he must in the field “Foundation“ to indicate the number of the issued proforma invoice. If the field is filled in incorrectly, the Supplier does not is responsible if the payment is not reported on time.

7.4. The provider confirms the payment of the service by email, which is sent to the contact email specified by the Client.

7.5. The services whose fees are not subject to reimbursement according to Art. 57, paragraph 1 of the Law on the Protection of The user, are all products from the following categories: domain name registration, SSL certificates.

7.6. Any payment received that cannot be reflected by the Supplier will be refunded to the relevant payer.

 

8. TERMINATION

8.1. The contract between the parties is terminated with the expiration of the contract term according to the chosen and paid period by the Client.

8.2. The contract can be terminated by mutual agreement between the parties.

8.3. The contract may be terminated unilaterally by the Supplier in the event that the provided service is used by the Customer in violation of these General Terms and Conditions, Bulgarian legislation, generally accepted ethical norms or the generally accepted rules for providing SSL certificates.

 

9. PENALTIES

9.1. If the Customer terminates the contract on the basis of Art. 8.3. of these General Terms and Conditions:

(1) owes the Supplier a penalty in the amount of the remuneration due until the remaining term of the contract (according to the plan he chose).

(2) in the event that the Customer has fully paid the remuneration to the Supplier under the contract, the latter has right to retain the balance as compensation.

9.2. When the contract is terminated on the basis of art. 8.3. of the General Terms and Conditions, the Customer owes a penalty of the Supplier in the amount of the remuneration until the remaining period of the contract.

9.3. Notwithstanding the provisions of this section, in the event of culpable default under this contract, the Customer owes the Supplier compensation for all direct damages suffered, which are direct and immediate consequence of the non-performance of the contract.

 

10. RESPONSIBILITY

10.1. The Customer undertakes to indemnify and release the Supplier from liability in legal claims and other claims of third parties, whether justified or not, for all damages and costs, incl. lawyer's legal fees and costs arising out of or in connection with:

(1) failure to fulfill any of the obligations under this contract;

(2) infringement of copyright, production, broadcasting rights or other intellectual or industrial property;

(3) illegal transfer to other persons of the rights granted to the Client, for the term and the terms of the contract.

10.2. The Supplier is not responsible for damages caused by the Customer to third parties.

10.3. The supplier is not responsible for pecuniary or non-pecuniary damages expressed in lost profits or suffered damages caused to the Customer in the process of using or not using the Service.

10.4. (1) The supplier is not responsible in cases of overcoming the security measures of the technical equipment through which the Service is provided and this resulted in loss of information, distribution of information, access to information, restriction of access to information, change of published information and others similar consequences.

(2) The provider is not responsible in case of providing access to information, loss or change of data or parameters of the Service, which occurred as a result of false identification of a third party who represents the Client if it can be judged from the circumstances that this person is the Client.

(3) The supplier is not liable in case of damages caused or lost benefits as a result of unlawful access by third parties to the data in the Customer's profile with the Provider, including when access is made to the private or public key of the digital certificate.

10.5. The provider is not responsible for changing the type or functionality of external providers, such as cPanel, LiteSpeed and others.

 

11. PROTECTION OF PERSONAL DATA

11.1. The Provider takes measures to protect the Customer's personal data in accordance with Regulation (EU) 2016/679 and the Personal Data Protection Act.

11.2. The Supplier processes the Customer's personal data on the basis of Art. 6, para. 1, b. "b" from GDPR – the processing is necessary for the performance of a contract to which the subject is a party.

11.3. The provider has published the information regarding the personal data it processes and the purposes for which they are processed, as well as all required information according to Regulation (EU) 2016/679 in the Privacy Policy, available at https://www.hostingjump.com/legal/privacy-policy.

11.4. When providing the service, the Provider acts solely on the instructions of the Customer of the service and only to the extent that it can have control over the personal data that the Client processes.

11.5. The provider is not responsible for the content, including and personal data that the Client processes of the provided virtual space. The Provider is not involved in the process of deciding whether the Customer will uses the service to process personal data, on what basis it is processed, for what purposes and whether it is the same protected.

11.6. In the event that the Provider is notified of the illegal nature of information used by the Client or be notified by a competent state authority about the illegal nature of the Client's activity, on based on Article 16 of the Law on Electronic Commerce, the Supplier has the right to take immediate action for to suspend access to this information or to remove it without jeopardizing the security of the information to which the Provider has access.

 

12. FORCE MAJEURE

12.1. The parties are not liable for failure to fulfill their obligations in the event of force majeure for the period during which the force majeure or fortuitous event lasts. While force majeure or chance lasts event, the performance of the obligations and related counter-obligations is suspended. The cancellation of obligations in this case does not apply to late payments that became due before the occurrence of the force majeure circumstances.

12.2. Force majeure means any unforeseen or unpreventable event of extraordinary nature that arose after the conclusion of the contract. Such circumstances are, but the list is not exhaustive: earthquakes, floods, fires or other natural disasters, epidemics; war, revolution, insurrection, rebellion or otherwise civil events, industrial or other accidents; acts of terrorism; act of a competent state, regulatory, administrative or judicial authority through which the performance of the contract can be temporarily suspended or terminated. For Acts of third parties beyond the Supplier's control, which they have placed, are also considered force majeure circumstances The supplier in an objective inability to provide the services.

12.3. The party affected by force majeure must notify the other in writing of the occurrence of the force majeure circumstances, the alleged consequences, as well as regarding the expected duration of his inability to fulfill his obligations under the contract.

12.4. If, as a result of force majeure, the fulfillment of the obligations of one of the parties is only partially affected, then that party will be responsible for the performance of the obligations not affected by the irresistible force.

12.5. Any outstanding obligation, the failure of which is due to force majeure, must be performed by the affected party whenever possible after the termination of the force majeure except for the cases when such performance is no longer practically feasible or is not required by the other party.

12.6. If the force majeure circumstances continue for more than 30 days, either party may terminate the service affected by force majeure without owing compensation, by sending a written notification with a return receipt. IN in this case, the termination does not release the Customer from his payment obligations that arose before the date of the termination.

 

13. OTHER TERMS

13.1. All materials provided on this website, all editorial materials, photographs, illustrations etc. graphic materials, names, logos, trademarks and service marks are subject to intellectual property property and are protected by the Copyright Act and other laws protecting intellectual property and cannot be used in violation of current legislation. When copying or reproducing the information outside of the permissible, as well as in any other violation of intellectual property rights on resources of the Supplier, the Supplier has the right to claim compensation for the direct and indirect damages suffered in Full size. Except in cases where it is expressly agreed, the Customer may not reproduce, change, delete, publishes, distributes and otherwise publicizes the information resources published on the Provider's website.

13.2. The Supplier does not cede and the Customer does not acquire copyright and/or other intellectual property rights ownership of software in connection with the services provided by the Supplier to the Client.

13.3. The provider reserves the right to limit or completely exclude sites that use someone else's intellectual property for one reason or another on its website, without the consent of the real owner who possibly offers this property for a fee.

13.4. The Customer freely assigns to the Supplier the non-exclusive right to use its company name and/or trademark as follows:

(1) as part of the Supplier's marketing and presentation materials;

(2) in a list of customers published on the Provider's website.

13.5. During the validity of the Agreement and for a period of 1 year thereafter, each party undertakes to does not disclose to third parties and keeps confidential facts, information, decisions and data related to the business activity of the other party, provided under the terms of confidentiality or which can reasonably be assumed according to the circumstances that they constitute confidential information. Each of the parties undertakes to demand from the employees and its subcontractors comply with the same confidentiality restrictions. The commercial parameters and conditions of the Agreement constitute confidential information.

 

14. FINAL PROVISIONS

14.1. The headings in these General Terms and Conditions are used for convenience only and do not affect interpretation of individual texts, including the will of the Parties.

14.2. The Provider reserves the right to change these General Terms and Conditions at any time. When committed of change, the updated version of the General Terms and Conditions will be published on the website of the Provider https://www.hostingjump.com and takes effect immediately after its publication. The provider sends an information email about the updated General conditions, and they come into force 30 days after receiving the message from the Supplier.

 

These general terms and conditions were adopted by Jump.BG OOD on 01.09.2023 and come into force as of 02.10.2023

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