General terms and conditions for the "WordPress Support" service
Describes the terms for providing support, updates and optimizations for WordPress sites.
1. SUBJECT AND APPLICATION OF THE GENERAL TERMS
1.1. These General Terms and Conditions are intended to regulate the relations between “Jump.BG“ Ltd., hereinafter referred to as “Supplier“, and Customers, regarding the provision of the service WordPress Website Support, hereinafter referred to as the “Service/s“.
1.2. These General Terms and Conditions are binding for the Supplier and the Customer, have an unlimited term and continue their operation while the Provider provides services to the Client based on a Request made through the form for a request on the Supplier's website.
2. PROVIDER DATA
2.1. Information according to the Electronic Commerce Act and the Consumer Protection Act:
- Name: “Jump.BG“ Ltd
- Headquarters and management address: Sofia, Vazrazhdane district, 70 Tsaribrodska St., 4th floor
- Address of exercise of the activity and address for submitting complaints by users: city of Sofia, district Vazrazhdane, 70 Tsaribrodska St., fl. 4
- E-mail for correspondence: email@example.com
- Tel.: 02 448 4023
- Entry in public registers: EIK 201416377
- Supervisory authorities:
- Personal Data Protection Commission
- Address: city of Sofia, “Prof. Tsvetan Lazarov” No. 2,
- Tel.: (02) 940 20 46
- Fax: (02) 940 36 40
- E-mail: firstname.lastname@example.org, email@example.com
- Website: www.cpdp.bg
- Commission for Consumer Protection
- Address: 1000 Sofia, "Slaveikov" square #4A, floors 3, 4 and 6
- Tel.: 02 / 980 25 24
- Fax: 02 / 988 42 18
- Hotline: 0700 111 22
- Website: www.kzp.bg
- Personal Data Protection Commission
3. CHARACTERISTICS OF THE SERVICE
3.1. The Provider provides, and the Clients use, a WordPress website maintenance service at subscription principle, including parameters depending on the selected subscription plan.
3.2. The subscription plans that the Provider provides are as follows:
- Subscription plan "Basic";
- Optimal subscription plan;
- Premium subscription plan.
3.3. The parameters of the specified in Art. 3.2. subscription plans can be found at the following page: https://www.hostingjump.com/wordpress-support. p>
3.4. The provider reserves the right to change the parameters of the subscription plans without prior notification.
4. TERM OF SERVICE
4.1. The service may be provided for a period of 1 month, 3 months, 6 months or 12 months, as can be renewed an unlimited number of times.
4.2. The service contract enters into force from the moment of payment of the remuneration for the respective subscription period.
5. PROVISION OF THE SERVICES
5.1. Customers may subscribe to WordPress website support by purchasing one of the in art. 3.2. subscription plans. Subscription can be done with initial purchase of hosting service from Jump.bg, or in addition to already purchased hosting from Jump.bg.
5.2. The purchase of one subscription plan includes the provision of the service for one website only, but The Provider provides an opportunity for Customers to purchase one subscription plan multiple times for multiple websites.
5.3. By registering on the Jump.bg platform, Customers declare that they are familiar with the present General terms and conditions and agree with them, committing themselves to unconditionally comply with them.
5.4. In order to fulfill the obligations to provide the service, the Customer gives his consent The provider to access, manage, change and update the content of the website for which the service is activated, c within the limits of what is necessary for the implementation of the maintenance functions by the Supplier. The Customer agrees that the Supplier shall installs a plugin on the website for which the service is enabled, with which the plugin site will be connected to the internal system of the Provider.
5.5. In order to fulfill the obligations to provide the service, the Customer is obliged to provide The provider's technical capability and information about it, including providing or being able to download from internet of more recent versions of the software with which the website is built, including WordPress themes, plugins, additional modules, etc.
5.6. The supplier reserves the right to refuse full or partial performance of providing the service in cases where the Client does not use licensed WordPress themes, plugins, etc. or has not provided technical possibility of access to the Supplier, according to art. 5.4 and 5.5.
6. PRICE AND PAYMENT TERMS
6.1. The price of the Service is determined by the Provider on its site.
6.2. The Customer owes the Provider the price for the service, according to the selected subscription plan.
6.3. The provider has the right to unilaterally change the prices of the services provided. The supplier notifies the Client about the change in the price of the services no later than 1 (one) month before the entry into force of the new prices. For Customers with whom a subscription has been concluded, the new prices of the subscription plans start to apply with renewal of already existing subscriptions.
6.4. Not more often than once within a calendar year, the Provider has the right to index the prices of the Services by adjusting them by a percentage not higher than the monthly consumer price index determined by National Institute of Statistics (CPI, previous month = 100), accumulated for the period since the last determination of the corresponding price. By signing this contract, the Customer agrees to the price adjustment methodology, carried out under the terms of this article. In this case, the Customer has no right to unilaterally terminate the Agreement on reason that he does not agree with the new prices.
6.5. (1) The customer pays the price of the service at the beginning of each subscription period.
(2) Payment may be made in one of the following ways:
Bank transfer to the following bank account of the Supplier:
At the bank: Unicredit Bulbank
Through the eRay system - in accordance with the conditions for making payments via ePay, available at www.epay.bg. The payment process is in progress entirely in the ePay system and subject to their general terms and conditions. After completing the payment process, the ePay system automatically redirects you back to the Platform.
Through the PayPal system - in accordance with the conditions for making payments through PayPal, available at www.paypal.com. The payment process done entirely in the PayPal system and subject to their general terms and conditions. After completion of the process under payment, the PayPal system automatically redirects you back to the Platform.
Payment via POS terminal BORICA – by choosing this payment method, you will be automatically redirected to a BORICA-BANKSSERVIZ server, where your identification takes place. On payment screen you should enter your card details and a secret identification code, then authorizes the card payment. Upon successful payment, BORICA-BANKSSERVIZ returns a response to the successful payment transaction and your access to the Subscriber Service is activated. In case of unsuccessful payment, BORICA-BANKSSERVIZ returns transaction failure response.
Via EasyPay - according to the conditions for making payments via EasyPay, available at www.easypay.bg. The payment process done entirely at the cash desk in the EasyPay offices and subject to their general terms and conditions.
(3) When making a bank payment by the Customer, he must in the field “Foundation“ to indicate the number of the issued proforma invoice. If the field is filled in incorrectly, the Supplier does not is responsible if the payment is not reported on time.
6.6. Any payment received that cannot be reflected by the Supplier will be refunded to the relevant payer.
7.1. The contract between the parties is terminated upon expiry of the contract term.
7.2. The contract can be terminated by mutual agreement between the parties.
7.3. The contract may be terminated unilaterally by the Customer, in which case the Customer owes a penalty to the Supplier, according to the terms of art. 8.1. below.
7.4. The contract is also terminated if one of the parties is objectively unable to perform his duties.
7.5. The Supplier has the right, at its discretion, without notice and without compensation, to unilaterally terminate the contract concluded with the Client, in case he finds that the provided services are used in violation of the legislation in the Republic of Bulgaria or in violation of these general rules.
8. RIGHT OF WITHDRAWAL FROM THE CONTRACT
8.1. A customer who has the status of User within the meaning of the Consumer Protection Act has right to withdraw from the contract for the use of the Service without giving a reason, without paying compensation or penalty and without paying any costs, with the exception of the costs provided for in Art. 54, para. 3 and Art. 55 of The Consumer Protection Act within 14 calendar days from the date of conclusion of the contract.
8.2. The customer can exercise the right to withdraw from the contract by sending a message with an unambiguous statement. The message must be sent via the email address with which the order for the service was made. The customer is required to complete a STANDARD WITHDRAWAL FORM which can find HERE.
8.3. In the cases under Art. 8.1. The Provider reimburses the Customer the entire amount paid for the Service in within 14 days from the date on which he was notified of the Customer's decision to withdraw from the contract. The supplier refunds the amounts received under the contract using the same payment method that was used by The customer upon the initial payment of the service.
9.1. If the Customer terminates the contract on the basis of Art. 7.3. of these General Terms and Conditions:
(1) owes the Supplier a penalty in the amount of the remuneration due until the remaining term of the contract (according to the plan he chose);
(2) in the event that the Customer has fully paid the remuneration to the Supplier under the contract, the latter has right to retain the balance as compensation.
10.1. The Supplier is not responsible for damages caused by the Customer to third parties.
10.2. The supplier is not responsible for pecuniary or non-pecuniary damages expressed in lost profits or suffered damages caused to the Customer in the process of using or not using the Service.
11. PROTECTION OF PERSONAL DATA
11.1. The Provider takes measures to protect the Customer's personal data in accordance with Regulation (EU) 2016/679 and the Personal Data Protection Act.
11.2. The Supplier processes the Customer's personal data on the basis of Art. 6, para. 1, b. "b" from GDPR – the processing is necessary for the performance of a contract to which the subject is a party.
11.4. The provider is not responsible for the content, including and personal data that the Client processes of the provided virtual space. The Supplier is not involved in the process of deciding whether the Customer will uses the service to process personal data, on what basis it is processed, for what purposes and whether it is the same protected.
11.5. In the event that the Provider is notified of the illegal nature of information used by the Client or be notified by a competent state authority about the illegal nature of the Client's activity, on based on Article 16 of the Law on Electronic Commerce, the Supplier has the right to take immediate action for to suspend access to this information or to remove it without jeopardizing the security of the information to which the Provider has access.
12. FORCE MAJEURE
12.1. The parties are not liable for failure to fulfill their obligations in the event of force majeure for the period during which the force majeure or fortuitous event lasts. While force majeure or chance lasts event, the performance of the obligations and related counter-obligations is suspended. The cancellation of obligations in this case does not apply to late payments that became due before the occurrence of the force majeure circumstances.
12.2. Force majeure means any unforeseen or unpreventable event of extraordinary nature that arose after the conclusion of the contract. Such circumstances are, but the list is not exhaustive: earthquakes, floods, fires or other natural disasters, epidemics; war, revolution, insurrection, rebellion or otherwise civil events, industrial or other accidents; acts of terrorism; act of a competent state, regulatory, administrative or judicial authority through which the performance of the contract can be temporarily suspended or terminated. For Acts of third parties beyond the Supplier's control, which they have placed, are also considered force majeure circumstances The supplier in an objective inability to provide the services.
12.3. The party affected by force majeure must notify the other in writing of the occurrence of the force majeure circumstances, the alleged consequences, as well as regarding the expected duration of his inability to fulfill his obligations under the contract.
12.4. If, as a result of force majeure, the fulfillment of the obligations of one of the parties is only partially affected, then that party will be responsible for the performance of the obligations not affected by the irresistible force.
12.5. Any outstanding obligation, the failure of which is due to force majeure, must be performed by the affected party whenever possible after the termination of the force majeure except for the cases when such performance is no longer practically feasible or is not required by the other party.
12.6. If the force majeure circumstances continue for more than 30 days, either party may terminate the service affected by force majeure without owing compensation, by sending a written notification with a return receipt. IN in this case, the termination does not release the Customer from his payment obligations that arose before the date of the termination.
13. FINAL PROVISIONS
13.1. During the validity of the Agreement and for a period of 1 year thereafter, each party undertakes to does not disclose to third parties and keeps confidential facts, information, decisions and data related to the business activity of the other party, provided under the terms of confidentiality or which can reasonably be assumed according to the circumstances that they constitute confidential information. Each of the parties undertakes to demand from the employees and its subcontractors comply with the same confidentiality restrictions. The commercial parameters and conditions of the Agreement constitute confidential information.
13.2. The Customer and the Supplier undertake during and after the expiry of the contract period not to make public any written or oral correspondence between them. It may be considered public domain the publication of correspondence in print and electronic media, Internet forums, personal or public websites, etc.
13.3. In the event of a conflict between these general terms and conditions and provisions in a special contract between the Supplier and the Customer, the clauses of the special contract shall take precedence.
13.4. The headings in these General Terms and Conditions are used for convenience only and do not affect interpretation of individual texts, including the will of the Parties.
13.5. The possible invalidity of any of the provisions of these general conditions will not lead to invalidity of the entire contract.
13.6. Customers have access to out-of-court dispute resolution procedures with the assistance of alternative dispute resolution bodies. Competent in disputes regarding tickets purchased online are the general conciliation commissions. You can contact them at https://kzp.bg/pomiritelna-komisiya. You can also seek assistance in resolving the dispute through the European Online Dispute Resolution Platform here - https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2.
13.7. The provisions of the applicable Bulgarian legislation.
13.8. The Provider reserves the right to change these General Terms and Conditions at any time. When committed of change, the updated version of the General Terms and Conditions will be published on the website of the Provider https://www.hostingjump.com and takes effect immediately after its publication. The provider sends an information email about the updated General conditions, and they come into force 30 days after receiving the message from the Supplier.
These general terms and conditions were adopted by Jump.BG OOD on 01.09.2023 and come into force as of 02.10.2023